1. 1.Driving Public Sector Digital Transformation Through Data and Analytics

• How do we use Analytics to drive economic recovery?
• What are the challenges and barriers to operationalising analytics to affect outcomes?
• What should we consider when adopting cloud in the Analytics journey?

Kroshlen Moodley, Head of State Government, SAS
​Gov cohost: Steve Graham, Director Platforms and Digital Innovation, Victorian Agency for Health Information (VAHI)

1. 2.Accelerating Digital Transformation in Public Sector: 2021 & Beyond

Accelerating Digital Transformation in the Public Sector: 2021 & Beyond

• Does digital transformation in the back office get as much importance as customer-facing initiatives?
• How do you drive workforce efficiency and connect your teams and systems?
• How do you measure success for your digital transformation projects? 
• Could you please share examples of digital transformation projects that have helped both the citizens as well as agents and employees win

Sreelesh Pillai, GM Freshworks Australia, Freshworks (P2P 1)
​Sarin Marrotikkal, Lead- Public Sector, Freshworks (P2P 2)
​Matthew Fernandes, Head of Sales, Freshworks (P2P 3)
​Aman Mohammed, Field Marketing, Freshworks (P2P 4)
​Gov cohost: Elizabeth Wilson, Chief Information Officer, Department of Education and Training (P2P 1,2)

1. 3.Building a Connected Government Enterprise

• How do people who have repeatable tasks to perform get things done and respond to customer needs?
• What are the challenges with current approaches in a hybrid work environment and how can these be resolved?
• This session will explore what has been learned in the past year and how connecting people and processes using digital workflows delivers better outcomes

Peter Doherty, Director ITSM – APJ, ServiceNow
​Gov cohost: Brett James, Director IT Services, Department of Education and Training (P2P 1, 3, 4)

1. 4.Agile Government - Delivering Outcomes at Pace

• Accelerating community engagement
• Managing Change and Expectations
• Iterative delivery vs fully-fledged

Frank Cuiuli, Chief Executive Officer, 8Squad 
​Gov cohost: Martin Cass, Chief Technology Officer, Department of Justice and Community Safety  (P2P 1, 2, 4)

1. 5.Enabling the Victorian Government for the Experience Economy with Client-Centric Digital Services

• Enablers required to deliver digital services in a citizen and business centric government
• Cloud migration strategies leveraging multi-cloud to streamline back-ends and innovate the front-end citizen experience
• Managing security and risk in a hybrid and modern digital workplace;
• Effective multi-vendor management

Leon Sayers, Director Advisory, Unisys Asia Pacific
​Tom Tomlin, Sales Executive - Public Sector, Victoria, Unisys Asia Pacific
​Gov cohost: Paul O’Connor, Senior Manager, Performance Audit, Victorian Auditor-General's Office

1. 6.Identity centric Zero Trust for the Hybrid workforce

•  Implementing a zero trust identity strategy
• Is the hybrid work environment the new normal
• Trends in threats organisations are seeing and how they are mitigating them

Dragan Vladicic, Senior Manager, Solutions Engineers, Okta
​Gov cohost: Dwayne Rendell, Manager, Infrastructure and Service Delivery , Department of Premier and Cabinet

1. 7.The Collaborative Government - New Imperatives for the Future of Working

• The opportunity to rethink what is possible in the public sector.
• Employee experience across a hybrid workforce to attract and retain talent
• The role of technology in effective collaboration

Nick Cowling, Lead, Regional Programs Manager, Slack
​Gov cohost: Katarina Ruszczyk, Former Director- Digital Transformation, Department of Customer Service

1. 8.G2C & G2B Digital Identity and Authentication in Public Sector- So What’s the Problem?

• Current challenges getting citizens / businesses authenticated and authorised to your web/mobile apps
• Some best practises and capabilities required by public sector
• Managing consequences for CX, data security, cost to serve and digital adoption
• Practical actions from the group that can make an impact

Richard Marr, General Manager, Auth0
​Prashant Trivedy, Solutions Engineer, AUth0

1. 9.Preparing for the Digitization of Government Services

• Where are you with the digitization of your services? Where are you at with the digitization of tools to provide those services?
• What is the contrast between the digital services you provide to your customers and the digital tools your company uses to create those services?
• As you think about new services, do you use customer mapping or design thinking - or what other methodologies do you use?
• As you have moved your environment to the cloud, which tools are you using to get a good view?

Josiah Purss, Account Executive, Lucid
​Gov cohost: Paul Bunker, Director Business Technology Services, Office of State Revenue VIC

1. 10.Transforming Government Service Delivery

• Making access to Government services easier by closing the last digital mile.
• Enabling Government employees to collaborate and execute critical documents anywhere, anytime, on any device. 
• Providing Government employees time back for meaningful tasks, automating digital document workflows. 
• Ensuring that document workflows and e-signatures are integrated, secure and compliant.  

Damien Munro, Account Executive, Adobe Document Cloud
​Gov cohost: Carlos Arribas, Chief Information Officer & Director of Information Technology Services, Department of Treasury and Finance, Victoria