DIGITAL SERVICES | TRANSFORMATION STRATEGY
​DATA INNOVATION | CYBER UPLIFT

Victoria has faced a year of unparalleled trial and tribulation in 2020. Tested in its resilience and resolve – first by a devastating bushfire season and then the ravages of the Covid crisis – Victoria’s citizens have proved their mettle. This was not without some impressive manoeuvring by the government, which, beyond strict lockdown mandates, leveraged its talent and tech resources to accelerate the state’s recovery. This not only involved a swift reorienting and reprioritisation of public service functions (from eHealth and human services to the bushfire front), but also a newfound push to take advantage of its vast data and digital resources to guide policy and future responses to crises.

The FST Government Victoria 2021 conference will, with a strict lens on technology and digital innovation, navigate attendees through the Victorian Government’s response to the recent crises as well as its whole-of-gov strategy to enhance citizen services and streamline agency operations.

Join us this year for the FST Government Victoria Digital Summit, held across two half-days on the 13th & 14th of October as we’ll explore:

• The state’s whole-of-government digital transformation program
• Citizen services innovation and the digitisation of key social welfare functions
• Victoria’s Covid response, agency pivot and digital recovery plans
• Data governance and adaptive cybersecurity
• Agile-by-design methodologies
• Cloud migration strategies & leveraging multicloud to streamline back-ends and innovate the front

We are proud to work with an ever-increasing and diverse line-up of leaders from across Victorian Government and Industry.

FST GOVERNMENT VICTORIA DIGITAL SUMMIT 2021
​13 OCTOBER – DAY ONE

08:50 OPENING REMARKS BY CONFERENCE CHAIR

Paul Cooper, Former A/Director, Digital Health, Department of Health and Human Services

08:55 MINISTERIAL ADDRESS

The Hon Jaala Pulford, Minister for Employment, Minister for Innovation, Medical Research and the Digital Economy, Minister for Small Business, Minister for Resources

09:00 OPENING KEYNOTE

Lisa Tepper, Deputy Chief Executive for Digital Victoria, Department of Premier and Cabinet

09:25 TRANSFORMATION KEYNOTE

Driving Continuous Transformation with Agility

• How to continue to be strategic whilst maintaining agility and reducing ROI horizons
• What costs can be clawed back and redirected into growth initiatives
• How to maintain governance, reduce risk and costs through cloud adoption
• What are the new opportunities for experience transformation

Peter Doherty, Director ITSM – APJ, ServiceNow

09:50 PEER TO PEER DISCUSSION ONE

09:50 Meet & Greet (5mins): joining the session on MS Teams and setting up audio/video

09:55 Group discussion commences

10:25 INTERMISSION

10:45 DIGITAL IDENTITY KEYNOTE

Digital Identity: The Front Door to Improving Modernization, Security and Experience

In the past, government agencies would face tradeoffs between improving the citizen experience and ensuring end user security due to legacy technology hindering their efforts.  However, with the adoption of cloud services, governments are able to unlock new forms of value for themselves and their constituents. 

In this session, you will learn how digital identity is the front door to all online services, how end user security and citizen experience can be enhanced simultaneously while driving technology modernization, and finally, how other agencies around the world are leveraging Identity as a Service solutions.

Richard Marr, General Manager, Auth0

11:10 PEER TO PEER DISCUSSION TWO

11:45 CLOUD SERVICES KEYNOTE

Leveraging Technology to Breakdown Silos across your Application Lifecycle in Hybrid & Multi Cloud Platforms

• Build platform-independent services consistently across legacy & cloud native applications
• Ensure API-delivered services maintain citizens' data privacy and security
• Gain consistent application insights across all your platforms

Rhys Peters, District Sales Manager, F5

12:10 EXECUTIVE THINK TANK

Digital Government Transformation: The Keys to Successful Modernisation

• Embracing Digital Literacy: how to extend digital, data, and cyber capabilities of an organisation and stakeholders within and beyond traditional IT employee groups
• Curating a new ecosystem of talent: what skillset shifts and pathways are required to enable digital strategies for the future of service delivery?
• Team innovation and co-design: how do we empower cross-functional teams between projects and agencies to deliver promising agile projects on a larger scale?
• Cost optimisation post COVID-19 to overcome Tech Debt and legacy, relieve budgetary pressure, and free up critical investment opportunities
• How do we uplift digital maturity in priority areas highlighted by ongoing disruption?

Elizabeth Wilson, Chief Information Officer, Department of Education and Training
​Steve Hodgkinson, Chief Information Officer, Department of Health
​Adam Carthew, Chief Information Officer, Service Victoria
​Chris Ellis, Director, Pre-Sales, Nintex

12:40 CLOSING REMARKS & END OF DAY ONE

14 OCTOBER – DAY TWO

08:55 OPENING REMARKS BY CONFERENCE CHAIR

09:00 US HEALTH INTERNATIONAL KEYNOTE

Digital Health IT Lessons - the U.S. Perspective

Elise Anthony, Executive Director of Policy, Office of the National Coordinator for Health IT, U.S. Department of Health and Human Services

09:25 HYBRID WORK & CYBER KEYNOTE

Cybersecurity and Hybrid Work: What You Need to Know and How You Can Prepare

• Why password management is crucial to cybersecurity in a remote or hybrid work setting
• What steps you can take to ensure the security of your company
• How these simple safety precautions can increase actual employee productivity

Lloyd Evans, Identity Lead, LastPass

09:50 PEER TO PEER DISCUSSION THREE

10:25 INTERMISSION

10:45 DATA PANEL DISCUSSION

Victoria Information Innovation: Enhancing Public Data Sharing, Privacy, and Value

• Safeguarding access, accountability and trust: what are the prerequisites?
• What is the future of interagency/ intersector data sharing?
• Has the pandemic changed the impacts of technology advancement and government’s relationship with data?
• The issue of trust: how do we balance benefits and risks of data?

Rachel Dixon, Privacy and Data Protection Deputy Commissioner, Office of the Victorian Information Commissioner
​David Stephens, Chief Data Officer, Department of Health
​Kate Lucas, Director, Centre for Health Analytics, The Royal Children's Hospital
​Julie Holland, Public Sector Director – VIC Government, Snowflake

11:20 INTERNATIONAL KEYNOTE

Defending the NHS: Covid-19 Cyber Initiatives to Support Critical Digital Health Services

Neil Bennett, Chief Information Security Officer, NHS Digital  (United Kingdom National Health Service)

11:45 PEER TO PEER DISCUSSION FOUR

12:20 PANEL DISCUSSION LEADERSHIP IN TECHNOLOGY AND CYBER INITIATIVES

Delivering Outstanding Technology Initiatives Without Compromising on Security

• Aligning agency, cluster and whole-of-Gov cyber strategies to develop stronger approaches, maturity, and governance
• Ensuring systems and supply chains have robust governance as cyber attacks pivot
• Making cyber matter more to digital and remote workforces through comprehensive awareness programs led by versatile technology groups
• How do we mediate risk appropriately to minimise technical debt and heritage systems?
• Implementing secure-by design approaches to support fast digitisation without exposure

John O'Driscoll, Chief Information Security Officer, Department of Premier and Cabinet
​Umit Tacay, Director, Architecture, Security and Governance & CISO, Department of Environment, Land, Water and Planning
​Robin Doss, Research Director, Centre for Cyber Security Research and Innovation (CSRI), Deakin University
​Gary Sorrentino, Global Deputy CIO, Zoom

12:50 CLOSING REMARKS & END OF CONFERENCE

1. 1.Driving Public Sector Digital Transformation Through Data and Analytics

• How do we use Analytics to drive economic recovery?
• What are the challenges and barriers to operationalising analytics to affect outcomes?
• What should we consider when adopting cloud in the Analytics journey?

Kroshlen Moodley, Head of State Government, SAS
​Gov cohost: Steve Graham, Director Platforms and Digital Innovation, Victorian Agency for Health Information (VAHI)

1. 2.Accelerating Digital Transformation in Public Sector: 2021 & Beyond

Accelerating Digital Transformation in the Public Sector: 2021 & Beyond

• Does digital transformation in the back office get as much importance as customer-facing initiatives?
• How do you drive workforce efficiency and connect your teams and systems?
• How do you measure success for your digital transformation projects? 
• Could you please share examples of digital transformation projects that have helped both the citizens as well as agents and employees win

Sreelesh Pillai, GM Freshworks Australia, Freshworks (P2P 1)
​Sarin Marrotikkal, Lead- Public Sector, Freshworks (P2P 2)
​Matthew Fernandes, Head of Sales, Freshworks (P2P 3)
​Aman Mohammed, Field Marketing, Freshworks (P2P 4)
​Gov cohost: Elizabeth Wilson, Chief Information Officer, Department of Education and Training (P2P 1,2)

1. 3.Building a Connected Government Enterprise

• How do people who have repeatable tasks to perform get things done and respond to customer needs?
• What are the challenges with current approaches in a hybrid work environment and how can these be resolved?
• This session will explore what has been learned in the past year and how connecting people and processes using digital workflows delivers better outcomes

Peter Doherty, Director ITSM – APJ, ServiceNow
​Gov cohost: Brett James, Director IT Services, Department of Education and Training (P2P 1, 3, 4)

1. 4.Agile Government - Delivering Outcomes at Pace

• Accelerating community engagement
• Managing Change and Expectations
• Iterative delivery vs fully-fledged

Frank Cuiuli, Chief Executive Officer, 8Squad 
​Gov cohost: Martin Cass, Chief Technology Officer, Department of Justice and Community Safety  (P2P 1, 2, 4)

1. 5.Enabling the Victorian Government for the Experience Economy with Client-Centric Digital Services

• Enablers required to deliver digital services in a citizen and business centric government
• Cloud migration strategies leveraging multi-cloud to streamline back-ends and innovate the front-end citizen experience
• Managing security and risk in a hybrid and modern digital workplace;
• Effective multi-vendor management

Leon Sayers, Director Advisory, Unisys Asia Pacific
​Tom Tomlin, Sales Executive - Public Sector, Victoria, Unisys Asia Pacific
​Gov cohost: Paul O’Connor, Senior Manager, Performance Audit, Victorian Auditor-General's Office

1. 6.Identity centric Zero Trust for the Hybrid workforce

•  Implementing a zero trust identity strategy
• Is the hybrid work environment the new normal
• Trends in threats organisations are seeing and how they are mitigating them

Dragan Vladicic, Senior Manager, Solutions Engineers, Okta
​Gov cohost: Dwayne Rendell, Manager, Infrastructure and Service Delivery , Department of Premier and Cabinet

1. 7.The Collaborative Government - New Imperatives for the Future of Working

• The opportunity to rethink what is possible in the public sector.
• Employee experience across a hybrid workforce to attract and retain talent
• The role of technology in effective collaboration

Nick Cowling, Lead, Regional Programs Manager, Slack
​Gov cohost: Katarina Ruszczyk, Former Director- Digital Transformation, Department of Customer Service

1. 8.G2C & G2B Digital Identity and Authentication in Public Sector- So What’s the Problem?

• Current challenges getting citizens / businesses authenticated and authorised to your web/mobile apps
• Some best practises and capabilities required by public sector
• Managing consequences for CX, data security, cost to serve and digital adoption
• Practical actions from the group that can make an impact

Richard Marr, General Manager, Auth0
​Prashant Trivedy, Solutions Engineer, AUth0

1. 9.Preparing for the Digitization of Government Services

• Where are you with the digitization of your services? Where are you at with the digitization of tools to provide those services?
• What is the contrast between the digital services you provide to your customers and the digital tools your company uses to create those services?
• As you think about new services, do you use customer mapping or design thinking - or what other methodologies do you use?
• As you have moved your environment to the cloud, which tools are you using to get a good view?

Josiah Purss, Account Executive, Lucid
​Gov cohost: Paul Bunker, Director Business Technology Services, Office of State Revenue VIC

1. 10.Transforming Government Service Delivery

• Making access to Government services easier by closing the last digital mile.
• Enabling Government employees to collaborate and execute critical documents anywhere, anytime, on any device. 
• Providing Government employees time back for meaningful tasks, automating digital document workflows. 
• Ensuring that document workflows and e-signatures are integrated, secure and compliant.  

Damien Munro, Account Executive, Adobe Document Cloud
​Gov cohost: Carlos Arribas, Chief Information Officer & Director of Information Technology Services, Department of Treasury and Finance, Victoria

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If you would like to propose another way in which FST Government can help you succeed, we'd love to hear it.

We'll endeavour to respond to you within 24-48 hours.

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For sponsorship enquiries:

Chris Da Ros, General Manager and Sales Director

T: + 61 2 8484 0906 | M: +61 475 445 345 | E: [email protected]

For delegate enquiries:

Rebecca Murphy, Head of Customised Events & Audience Development

T: +61 2 8484 0945 | M: +61 432 549 542 | E: [email protected]

For speaker enquiries:

Patrick Joy, Senior Conference Producer

T: +61 2 8484 0996 | M: +61 421 427 338 | E: [email protected]

For event and marketing enquiries:

Vidya Gopinath, Head of Operations

T: +61 2 8484 0916 | M: +61 413 707 905 | E: [email protected]

Bringing Government and Industry together

FST Government is tailored specifically for digital government decision-makers within the Australian and New Zealand public sector, with content specifically curated to address service delivery challenges in the digital age.

Each year we work with leaders from across the Public Sector to conduct in-depth program research to bring a relevant, engaging and topical agenda that focuses on digital transformation in government.

Our programs feature senior leaders at the forefront of public sector innovation and offer unparalleled opportunities for public sector leaders to have in-depth discussions with their peers across government, both local and international, and walk away with actionable insights.

This invitation-only series of events creates a unique environment for senior government executives to provide departmental updates, share best practice case studies, and have comprehensive discussions surrounding implementation and execution.